Our internet connection is playing up. The upstream connection has been stuck at 288kbps since monday. Not the end of the world in itself, I go through the documented troubleshooting procedure, which revolves around a BT speed test tool. The BT test tool demands extra tests, after reconnecting at bt_test_user, at which point the test tool has a DNS failure. Fail 1.

I raise a support ticket on the Plus.Net website. When I click 'submit' I am redirected to a page requesting old credit card number are updated. Support ticket is not submitted. Fail 2.